Privacy Policy 

Flight Plan (Brendan Grace) is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we may collect include names, addresses, email addresses, and phone numbers.

This Personal Information is obtained in many ways including via correspondence, by telephone, by email, via our website, from cookies, and from third parties.
We do not guarantee website links or the policies of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing or marketing lists at any time by contacting us in writing or using the unsubscribe features.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinions about an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained

• For a secondary purpose that is directly related to the primary purpose

• With your consent, or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such cases, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure

• Where required or authorised by law.

Security and Cross-Border Storage of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss, and from unauthorised access, modification, or disclosure.

Flight Plan uses multiple digital platforms and third-party providers (such as Squarespace, Apple iCloud, PayPal, and Substack) to provide our services. By using our services, you acknowledge that your data may be transferred to and stored on servers located outside of Australia and that by subscribing to some services, such as Substack, you agree to their Terms of Use, Information Collection Notice and Privacy Policy or other applicable policies.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Important Security Notice (Phishing & Payments)

• No Direct Credit Card Requests: Flight Plan will never email you, text you, or message you to ask for your credit card numbers, bank details or passwords.

• Secure Payments Only: All financial transactions are handled securely through our authorised third-party provider (PayPal).

• What to do: If you receive a suspicious email claiming to be from Flight Plan that asks for financial data, do not reply or click any links. Please report it to us directly and lodge a report with the Australian Government's Scamwatch at www.scamwatch.gov.au.

Access to your Personal Information

You may access the Personal Information we hold about you to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Flight Plan will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete, and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

• Last reviewed: 4 September 2026

Privacy Policy Complaints and Enquiries

For any enquiries or complaints regarding privacy, you can contact Flight Plan using the button below or by reaching out to us directly in writing.