Portfolio

  • People Recognition Framework

    Developed a Customer Focused Recognition Framework

  • Process Improvement

    Cross sector experience improving frontline operations

  • Customer Experience

    15+ years across retail, aviation, corporate support

  • Terminal Operations Manual

    Development of a Terminal Operations Manual (Aviation)

Contact Me

  • Service Design
    Accessibility in transit (technology, stations, airports)
    Wayfinding
    Accessible technology features (e.g. Apple accessibility features)
    Human psychology and neurodiversity (i.e. ADHD)

  • Bachelor of Business
    (Human Resources Management and Management)
    James Cook University 2015

  • Hidden Disabilities Sunflower Supporter Training 2025
    Travel Writing Subject (Curtin University) 2025
    Certificate 3 in Retail Operations
    McDonalds Shift Management Excellence Graduate